John Lewis Partnership is consulting on plans that could see around 200 jobs cut as it looks to close its in-store foreign exchange bureaux and dedicated gift wrapping services.
The proposals, which are subject to consultation, would affect around 30 stores offering foreign exchange services and 25 stores with dedicated gift wrapping areas. If approved, the changes are expected to be implemented in the autumn.
John Lewis said the move reflects changing customer behaviour, with more shoppers ordering foreign currency online for collection in store and increasing use of card and digital payments while travelling abroad. The retailer also plans to move gift wrapping from dedicated service areas to checkout tills, saying this will make the service more accessible.
A spokesperson said: “As we focus on modernising this proposition to meet our customers’ changing needs, we’re proposing to close our in-store foreign exchange bureaux as well as our gift wrapping service.
“As a result, we’re regretfully consulting with partners who currently deliver these services.”
The retailer added that affected employees would be supported throughout the consultation process, with redeployment opportunities explored wherever possible.
The announcement has prompted criticism from the GMB, which has called for an urgent meeting with the retailer.
Rachelle Wilkins, GMB national officer, said: “Today’s announcement will come as a devastating blow to workers and their families.
“Staff will now be terrified about what the future holds.
“These employees have shown commitment and professionalism through years of change across the retail sector – they should not be expected to shoulder the cost of corporate restructuring.
“GMB has called an urgent meeting with JLP management, where we will demand the company explore every possible alternative to compulsory redundancy.”
The proposals come as John Lewis continues its wider transformation under chairman Jason Tarry. Earlier this year, the retailer reinstated its staff bonus for the first time in four years after reporting improved underlying profits and sales, although it posted a pre-tax loss of £21 million due to one-off costs, including write-downs relating to legacy technology systems.
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