Housewares Business-to-business magazine for housewares retailers and their suppliers
John Lewis announced today (Wednesday December 20) that it will extend its Click & Collect order cut off by 24 hours to Saturday (December 23) at 8pm.
The extra time will allow customers to collect their parcels in John Lewis shops until they close on Christmas Eve. The shops will all be open as usual on Sunday (December 24) in accordance with normal Sunday opening times.
Customers wishing to collect from Waitrose shops on Christmas Eve will still need to place orders by Friday (December 22) at 8pm.
The department store group’s operations director Dino Rocos said: “With Christmas Eve falling on a Sunday this year, we’re expecting to see a gifting surge right up until the last minute. We make very specific commitments to deliver for our customers – and this promise is all the more important at Christmas when people are looking to share gifts with their loved ones.
“Our decision to extend Click & Collect cut off times this Christmas means that for our customers, the stress of Christmas shopping is a thing of the past – allowing them to spend more time with their families and less time chasing parcels at this important time of year.
“In addition, our Click & Collect process is managed internally within the John Lewis network which helps us to maintain our high level of customer service.”
This announcement follows the November launch of self-service check-in kiosks for John Lewis Click & Collect orders in 140 Waitrose shops.
John Lewis operates 49 John Lewis shops across the UK (35 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com.
John Lewis’ Christmas decorating theme of ‘Into the Woods’ takes inspiration from ‘the fairy tales of the forests of Ireland’. Pictured is: pre-lit Kensington Tree 7ft (£250), frosted moss wreath (£20), mossy deer head hanger (£25), Content by Terence Conran Accents Round Side Tables, set of 3 (£390)
