Sainsbury’s is creating 480 specialist digital jobs in London and Coventry to develop its in-store technology.
The new staff will run and improve Sainsbury’s existing digital platforms for customers, such as the website and mobile shopping apps. They will also develop test and launch new products to test new ways of shopping, in a Digital Lab opening in the summer.The recruitment for specialists is now under way, with over 180 roles available in London.
Sainsbury’s is also upgrading its own infrastructure and core business systems to serve customers faster, including building better platforms for online shopping and supply chains. A new Technology Hub in Coventry will create another 300 specialist roles, alongside the existing operational team that supports Sainsbury’s stores, depots and offices.
Sainsbury’s chief executive Mike Coupe said: “The shape of our business is changing and digital and technology is a core part of our future growth. Ultimately these changes are good news for customers. The Technology Hub in Coventry will keep our systems running smoothly and experts in our Digital Lab in London will be developing new ways of digital shopping to give customers the best access to our products, services and offers.”
Sainsbury’s director of digital and technology Jon Rudoe added: “We’re now firmly on the map as a career destination for digital and technology specialists. Retail is a vibrant sector for innovation and this team is key to keeping our fast-paced business running. We’re structuring and equipping entrepreneurial teams to improve the digital experience and develop products that will help make our customers’ lives easier.”
Sainsbury’s sees 24 million customer transactions a week (including both in store and online). Its online business is 18 years old and a £1 billion business, accounting for 5% of sales.