Tag Archives: The Institute of Customer Service

Iceland tops UK supermarkets for customer satisfaction, according to The UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service. The Institute said: ‘Aldi and Waitrose have topped the UKCSI in previous years, but have lost ground in a highly competitive marketplace which is set to see further …

Amazon has secured the top spot in the UK Customer Satisfaction Index (UKCSI), published yesterday (Wednesday July 12) by The Institute of Customer Service. The ecommerce giant leads the top 10 for the fourth consecutive time and is followed by high performers from the retail, tourism and banking sectors. UKCSI …