Housewares Business-to-business magazine for housewares retailers and their suppliers
Catherine Nunn, ceo of housewares chain Lakeland, issued a message to customers today (Thursday March 19).
Headlined ‘We’re here for you’, the message reads:
“For over 50 years our colleagues and customers have been at the very heart of everything we do, and never has this been more true than today.
“For many of our colleagues and customers alike, life looks very different this week than it did even just weeks ago.
“But I’m so very proud of how the team have pulled out all the stops in this most difficult of times to ensure we continue to deliver our award-winning service.
“We are, of course, following all government advice as it is updated, and are doing everything within our power to help keep our customers and colleagues safe at all times.
“As of today, even with reduced or changed opening hours, our stores are open and we’re ready and willing to help you should you wish to pop in – and we’ve made sure all our store colleagues have a plentiful supply of hand sanitisers and wipes.
“We’re supporting any colleague who finds themselves in the position where they need to self-isolate and, in line with government advice, we are putting in place the means for colleagues to work from home wherever we can.
“At Lakeland, as we all are, we’re supporting our customers, family and friends as best as we possibly can and have made helplines available to our colleagues who have concerns and need advice.
“We want to make sure that we’re here for our customers wherever we can be, and that we continue to try to provide all that you need from us in these uncertain times. Maybe that’s by making home-working a little more enjoyable, or helping you to choose essentials from our catalogue and website that will help you to cook, bake, freeze and clean whilst you’re at home.
“We completely understand that for many, following these guidelines may mean that you’d prefer to shop from your own home, and we want to let you know that our wonderful colleagues in our distribution centre have been working tirelessly to help fulfil demand for popular products and despatch orders made through our website as quickly as possible.
“Our buying team are working hard to replenish those products that we are seeing unusually high demand for, and we are limiting certain essentials where we need to.
“As a business we will, of course, continue to adapt as the situation changes. Our friendly contact centre colleagues in Windermere are doing an amazing job taking your orders over the phone and by post as well as responding to your queries, and would love to hear from you. Naturally, we may take a little longer than usual to answer, so please do bear with us.”
“Thank you so much for your continued loyalty and support, we’re incredibly grateful. And most importantly, look after yourself and your loved ones.”
